Effects of the implementation of information technology on employees’ strain and job satisfaction: A context-dependent approach

Autor(en)

Christian Korunka, Oliver Vitouch

Abstrakt

The effects on staff of the implementation of new office information technology were investigated in ten companies in Vienna using a longitudinal design. Strain and satisfaction of 331 employees (implementation sample: n = 212; control sample: n = 119) were measured at five points in time over a period of 22 months. The study is based on a context-dependent approach. Personal factors (individual differences, external load) were assessed by questionnaires, and situational factors (job design, implementation content and implementation context) by objective measures. The impact of these factors on employees' strain responses was tested using structural equation modelling (SEM). While the implementation of new technology as such made no significant contribution to the explanation of strain variables, a reasonable model fit was achieved when implementation characteristics were taken into account. The data suggest that negative effects of implementations must be expected if (1) adaptational demands do not include the enhancement of employee qualifications, (2) character-based user interfaces are not replaced, and (3) employees have few or no opportunities to participate in the implementation process.

Organisation(en)

Institut für Arbeits-, Wirtschafts- und Sozialpsychologie

Journal

Work and Stress

Band

13

Seiten

341-363

Anzahl der Seiten

22

ISSN

0267-8373

DOI

https://doi.org/10.1080/02678379950019798

Publikationsdatum

1999

Peer-reviewed

Ja

ÖFOS 2012

501003 Arbeitspsychologie, 501015 Organisationspsychologie

Link zum Portal

https://ucrisportal.univie.ac.at/de/publications/bd10ae4b-20ea-4abf-a87d-8f71aac74a1e