Daily receiving and providing of social support at work: identifying support exchange patterns in hierarchical data

Autor(en)

Ada Sil Patterer, Takuya Yanagida, Jana Kühnel, Christian Korunka

Abstrakt

The norm of reciprocity proposes that one who receives support feels obliged to return obtained benefits. Yet how employees regulate the mutual flow of social support with one another does not always follow a reciprocal dynamic, which may have different implications for employee outcomes based on whether social exchanges gain, drain or conserve resources. To better understand support exchange patterns and their relationship with basic need satisfaction (for autonomy, competence and relatedness) and emotional exhaustion in employees’ daily lives, we performed a multilevel latent profile analysis (N = 124 employees, 894 days). At the day level, we identified four support exchange profiles differing in low vs high received and provided social support (i.e., low-reciprocating, under-reciprocating, over-reciprocating and high-reciprocating days). At the person level, we identified three support exchange classes of employees, differing in the degree to which employees showed certain support exchange profiles over time (i.e., over-reciprocators, low-reciprocators and high-reciprocators). Pairwise comparisons with multinomial logistic regression revealed that over-reciprocating days were associated with the highest levels of need satisfaction for autonomy and relatedness and the lowest levels of emotional exhaustion. Moreover, over-reciprocators were most likely to satisfy their needs for autonomy. We discuss theoretical and practical contributions of our findings.

Organisation(en)

Institut für Arbeits-, Wirtschafts- und Sozialpsychologie, Institut für Psychologie der Entwicklung und Bildung

Journal

European Journal of Work and Organizational Psychology

Band

32

Seiten

489-505

Anzahl der Seiten

17

ISSN

1359-432X

DOI

https://doi.org/10.1080/1359432X.2023.2177537

Publikationsdatum

02-2023

Peer-reviewed

Ja

ÖFOS 2012

501003 Arbeitspsychologie

Schlagwörter

ASJC Scopus Sachgebiete

Applied Psychology, Organizational Behavior and Human Resource Management

Link zum Portal

https://ucris.univie.ac.at/portal/de/publications/daily-receiving-and-providing-of-social-support-at-work-identifying-support-exchange-patterns-in-hierarchical-data(23ba9e96-0d22-4ae8-aaa5-c62492b3c754).html